Help Center

Help / FAQ

Quick answers for common questions. For platform updates, visit Updates.

Contact: support@thesocialcircle.worldPolicies: Terms · Privacy

Account & Access

How do I create an account or log in?▾

Use Sign up or Log in. If you forgot your password, use the reset link on the login screen.

Why can’t I see worlds?▾

Worlds are behind the login gate. Log in first, then go to World Hub.

Where do I update my profile?▾

Visit your profile page (tap your name/handle anywhere) and update your world profiles as needed.

Notifications

Where do notifications show up?▾

Go to Notifications. The 🔔 badge in the header shows unread count.

Why didn’t I get a notification right away?▾

If you tipped from Account A to Account B, the receiver (Account B) gets the notification. Also ensure the receiver is logged in and refresh once.

How do I mark notifications as read?▾

Use Mark all read on the notifications page, or click into an item to mark it as read.

Tips & Earnings

How do tips work?▾

Tips are processed by Stripe. After payment, the creator receives a Tip notification and the earning shows under Creator Earnings.

Where can I see tip history as a creator?▾

Go to /creator/earnings and choose a date range (7/30/90/365).

What if Stripe says “completed” but I don’t see it in-app?▾

First, confirm you’re logged into the correct account (receiver). Then open Creator Earnings and Notifications. If it still doesn’t appear, contact support with the Stripe session/event id (if available).

Founders & Badges

What are Founders / Badges?▾

Founders support helps fund development. Badges are visual rewards/titles tied to support tiers and platform participation.

Where do I manage Founders / Badges?▾

Visit Founders and Badges.

Safety & Reports

How do I report content?▾

Use the report action on the content (where available). If you’re a staff/admin account, you’ll also see the Reports area.

What happens to reports?▾

Reports are reviewed by staff/admin. During beta, response times can vary, but we track everything for follow-up.

Troubleshooting

I’m stuck or something looks broken. What do I try first?▾

Refresh the page once.
Log out and back in.
Try another browser/device to isolate the issue.
If it involves payment: include Stripe session/event id when contacting support.

Where do I see updates and known issues?▾

Check Updates & Feedback.

Need help fast?

Email support with: your account email, what page you were on, what you expected, what happened, and any Stripe session/event id (if relevant).