Help / FAQ
Help / FAQ
Here are the most common questions about accounts, profiles, posting, worlds, tips, earnings, privacy, and getting help.
Account & Access
How sign-in, profiles, and logged-in access work.
How do I create an account or log in?▾
Where do I manage my profile?▾
You can open your profile from your name, handle, or avatar inside the app.
Some parts of The Social Circle also have their own profile setup, so depending on where you are, you may notice separate profile pages or different profile details.
Some parts of The Social Circle also have their own profile setup, so depending on where you are, you may notice separate profile pages or different profile details.
Why can’t I see everything before logging in?▾
Some parts of the platform are only useful once you’re signed in.
After login, you can access things like World Hub, posting, comments, messages, notifications, and account-related features.
After login, you can access things like World Hub, posting, comments, messages, notifications, and account-related features.
Posting & Worlds
What worlds are, where to post, and why identity can vary by world.
What are worlds?▾
Worlds are different spaces inside The Social Circle for different kinds of content.
Instead of throwing everything into one giant feed, worlds help keep things organized and make it easier to post in the right place.
Instead of throwing everything into one giant feed, worlds help keep things organized and make it easier to post in the right place.
Where should I post?▾
Post in the world that best fits what you’re sharing.
The Home Feed is mainly for browsing content from across the platform. If you want to post into a specific space, go to that world directly.
The Home Feed is mainly for browsing content from across the platform. If you want to post into a specific space, go to that world directly.
Why does a name or profile sometimes look different in another world?▾
Some worlds can have their own profile details separate from the main profile.
So depending on where you are, you might see a main profile, a world-specific profile, or a creator-style identity tied to that part of the platform.
So depending on where you are, you might see a main profile, a world-specific profile, or a creator-style identity tied to that part of the platform.
Tips, Earnings, Founders & Badges
How support surfaces, earnings, and visible badges currently work.
How do tips work?▾
Tips are processed through Stripe.
If a tip goes through successfully, the creator should be able to see it in Creator Earnings, and in some cases may also get a notification.
If a tip goes through successfully, the creator should be able to see it in Creator Earnings, and in some cases may also get a notification.
Where can creators see earnings or payout requests?▾
Go to Creator Earnings.
That area is where creators can check available earnings, transaction history, and any payout request options currently supported.
That area is where creators can check available earnings, transaction history, and any payout request options currently supported.
What are Founders, Supporters, or badges?▾
These are ways to support the platform and show participation or support level.
Some are tied to platform support, some are tied to status or access, and some may unlock visible badges or related perks depending on how that part of the platform is set up.
Some are tied to platform support, some are tied to status or access, and some may unlock visible badges or related perks depending on how that part of the platform is set up.
Safety, Reports & Privacy
How to report issues and where to read the platform rules and privacy notice.
How do I report content or a problem?▾
Use the report option anywhere it is available.
If the issue is bigger than one post or page, email support@thesocialcircle.world and include what page you were on, what happened, and anything else that helps explain it clearly.
If the issue is bigger than one post or page, email support@thesocialcircle.world and include what page you were on, what happened, and anything else that helps explain it clearly.
What happens after I report something?▾
Reports are reviewed to look into spam, abuse, harmful content, rule-breaking, or other issues.
Response times can vary, especially while the platform is still growing, but reports are there so problems can actually be looked at.
Response times can vary, especially while the platform is still growing, but reports are there so problems can actually be looked at.
Troubleshooting
Quick first steps when something looks broken or incomplete.
Something looks broken. What should I try first?▾
- refresh the page once
- log out and back in if it seems account-related
- try another browser or device to see if the problem is local
- if it involves a payment, include the Stripe session or event ID if you have it
Where do I see updates or known issues?▾
Check Updates for platform changes, fixes, and notes about what’s being worked on.
How do I contact support?▾
Email support@thesocialcircle.world.
The most helpful support messages include:
The most helpful support messages include:
- your account email
- the page you were on
- what you expected to happen
- what happened instead
- screenshots, if they help
- payment reference details, if the issue involves a payment
Need help fast?
If you’re contacting support, send your account email, the page you were using, what you expected, what happened instead, any useful screenshots, and any payment reference details if it was a billing issue.